J.D. Power has released its annual survey showing passengers’ satisfaction with North American airlines. Overall, the study revealed that overall satisfaction is down – no surprise there – while airfares and other related fees are up.
The report is based on responses from 7,774 passengers who had flown within the past month. Among the factors considered: baggage handling, boarding process, cost and fees, flight crew and in-flight services.
The results are divided into economy/basic fare, premium economy and first class.
Here’s how the airlines fared:
The top-rated North America airlines for economy and basic economy
- Southwest Airlines
- Delta Air Lines
- JetBlue Airways
- Alaska Airlines
- WestJet
- Allegiant Air
- United Airlines
- Air Canada
- American Airlines
- Spirit Airlines
- Frontier Airlines
The top-rated North America airlines for premium economy
- Delta Air Lines
- JetBlue Airways
- Alaska Airlines
- American Airlines
- Air Canada
- United Airlines
The top-rated North America airlines for first and business class
- JetBlue Airways
- Delta Air Lines
- United Airlines
- Alaska Airlines
- Air Canada
- American Airlines
